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The hallmark of a successful organization often lies in the professionalism of front office personnel. Customer relationships are developed or deteriorate through interaction with those on the front lines and often are the first representation of your business and brand. Whether your clients are internal or external, it is imperative to have employees who are polished, able to effectively communicate, and able to manage competing demands and deadlines, often in stressful situations. 

Today the electronic age has led businesses to solely invest in websites and e-commerce. What truly sets an organization apart is its ability to combine technical resources with superior personal support.

All facets of industry are requesting soft-skills training for their personnel more than ever before. Whether you are a high school graduate, college graduate, new to the office environment, changing careers or re-entering the workforce, this 30-hour will give you the credentials and skills employers are demanding.

This comprehensive program has been designed around the following five stand-alone courses that give participants a highly sought-after skillset necessary for organizations to compete and win in today’s business environment.

• Skill With People
• Managing Multiple Tasks, Priorities, & Deadlines
• Critical Elements of Customer Service
• Business Communication Basics
• Managing Your Personal and Professional Image